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World Pharmacist Day 25 September 2020
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World Pharmacist Day 25 September 2020

Each year pharmacists around the globe celebrate World Pharmacist Day on 25 September. This day highlights the critical role pharmacists play in improving the health of their communities, and on a global scale.

This year we celebrate our member pharmacists for the critical role they have played in supporting their communities through significant changes in the Australian way of life. Not only have they worked long hours with new hygiene and social distancing measures, but they continue to make sure their communities have access to medication and much needed support and reassurance.
 
They have provided much more than medicine expertise. They have taken on the responsibility of protecting the health and prosperity of their local communities.
 
Thank you to our healthcare heroes. We salute you!
Our News
eScripts improve speed of dispensing in Queensland
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eScripts improve speed of dispensing in Queensland

Pharmacy Alliance, Australia’s largest independent pharmacy network with more than 750 members in cities, rural and remote locations, is committed to helping independent pharmacies grow in their own way. Pharmacy Alliance offers leading pharmacy business solutions and personalised support that allows pharmacies to stay ahead of industry changes; improve performance; build a more profitable business and focus on customers.

Recent legislative changes paved the way for the introduction of electronic prescriptions across the country. Electronic prescriptions (eScripts) are an alternative to paper prescriptions that allows Australians convenient access to medication. Current COVID-19 restrictions on community movements have seen a reduction in the number of Australians visiting their general practice consultation rooms out of fear of community transmission.

 

Pharmacy Alliance Managing Director Simon Reynolds says, “With social distancing continuing to be in practice as a result of COVID-19, eScripts helps to reduce spread of the virus.”

 

“Pharmacy Central Bargara is one example of a Pharmacy Alliance member that has embraced this new technology by being the first pharmacy in Queensland to dispense an eScript.  With many of our members being smaller community pharmacies this will provide welcome efficiencies where operational pressures are increasing due to COVID-19.”

 

Campbell Gradon, a Queensland-based Partner Member is proud of being the first Queensland pharmacy working with a local medical practice in using this newly introduced best practice to dispense from an eScript. “I think that eScripts will be awesome when they become ubiquitous and adopted by all prescribers. They solve a lot of problems through improved security, transmissibility and speed of dispensing through improved workflow”, says Campbell. “I wish we could turn paper scripts off today and just go 100% eScripts moving forward.”

 

Once the software was activated in the pharmacy, there were no hassles in adopting and following this new practice. The pharmacy team agreed that the process is easy to follow and that dispensing is more streamlined than before, however, there are a few ways that it can be improved even more.

 

“We have to change our workflow and we need some computer terminals in new locations to accept the eScripts in a streamlined manner.” says Campbell.

 

“Ultimately, eScripts should become the new norm. Just as email has replaced the postal service for the transmission of important information, eScripts will replace the need for paper scripts. They are safer, more secure, more accurate, easier to transmit and will lead to a whole new way of pharmaceutical delivery methods in the future.”

 

Local customers have welcomed the introduction of this new way of dispensing medication view themselves as pioneers.

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SmarterPharm – The power in your hands.
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SmarterPharm – The power in your hands.

SmarterPharm offer independent pharmacy owners a low-cost membership that helps you access the buying power of more than 750 members nationally while maintaining your full independence.

Pharmacy Alliance is committed to let you stay in control of your pharmacy but have all the strength and benefits of group membership.

 

SmarterPharm Website and Member Portal

 

We are pleased to announce that we have updated the SmarterPharm website and member portal for program participants. The rejuvenated website is easy to use and contains information about:

  • Current Deals,
  • Professional Services,
  • Business Support, and
  • Marketing Support.

 

We are currently working on updating our member portal to ensure we only provide you with the latest information

 

For more information, visit https://smarterpharm.com/

 

Smarter buying. Smarter solutions.

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Testimonial: Prahran Midnight Pharmacy
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Testimonial: Prahran Midnight Pharmacy

When customers walk past your pharmacy, you only have a few seconds to draw their attention. With the right look, image, product, and presentation, you can excite them and lure them in. It is important to ensure your pharmacy, and primarily its storefront, is attractive.

We are enjoying the new layout within the store – making it easier for staff and customers to navigate and access areas of the store. The movement of some of our key categories out from behind the counter, onto the shop walls should benefit sales in years to come.

 

We had some unusual shaped gondolas that were acting like roadblocks before and many important products were not visible to customers. We now have great new internal and external signage throughout.  It has made the store look brighter, fresher, and more professional. The matching category signage also assists with navigation and product selection.

 

The vivid blue on the outside of the building makes an immediate impact. We trade to midnight every day and it looks fantastic lit up under our new LED spotlights and neon signage.

 

We have received many positive comments from our customers telling us that we love what we have done with the store. Local businesses told us they loved watching the transformation over the installation week. One of our local GPs told me they love the colour choice.

 

Our loyalty rewards program is growing beyond my expectations. Hopefully, the new signage has attracted some new customers – as the building was looking pretty tired and outdated before.

 

As an owner I am also enjoying the ability to run a catalogue program where the hard work is done for us and the implementation of each catalogue is quite a simple process for my staff.

 

Daniel

Owner, Prahran Midnight Pharmacy

Our News
Join an alliance that strengthens your independence
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Join an alliance that strengthens your independence

Be part of an alliance of independent pharmacies that deliver better care. Pharmacy Alliance is a team of experts working with a network of supplier partners and member pharmacies, to simplify running independent pharmacy so they can deliver a genuine quality of care.

Our team will help equip you for success. We provide innovative and effective tools and services to pharmacies including buying, merchandising, marketing, and operations.

 

It takes understanding a pharmacy’s customers, looking at their service offering, and marketing approach that all go into making a business profitable. Something as simple as a retail makeover can transform your pharmacy into a dynamic, unique, or contemporary business that offers an in-pharmacy experience that influences the buying decision of customers.

 

Become an Alliance Pharmacy co-branded Member and we will set you up for success with a retail makeover valued up to $20,000. Conditions apply.

 

For more information, contact our Sales Team on (03) 9860 3300 or email sales@pharmacyalliance.com.au

 

Take the leap. Join an alliance that strengthens your independence.

Our News
COVID-19 Member Resources
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COVID-19 Member Resources

The increase in COVID-19 infections, particularly in Victoria, is concerning and the stage 3 restriction levels are likely to place immense pressure on pharmacies.

As healthcare professionals, we can help slow the spread of COVID-19 in Australia. The Pharmacy Alliance team is here to help members navigate through this phase of COVID-19 and continue to support members with pharmacy visits; managing stock, and supporting your customer service efforts with the necessary tools to encourage social distancing and best practice.

 

To protect ourselves and others, it is important to:
• practise good hygiene,
• practise physical distancing,
• follow the limits for public gatherings, and
• understand how to isolate if we need to.

 

Pharmacy Alliance have a range of resources that can help you, your teams and customers stay safe. These resources are available on the Member Support Hub and will be updated as new resources becomes available. Please check back regularly. Alternatively, email the Pharmacy Alliance Marketing Team for any other resource enquiries.

 

For regular updates from the Department of Health, click here.

Our News
An Alliance for Retail Success
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An Alliance for Retail Success

When customers walk past your pharmacy, you only have a few seconds to draw their attention. With the right look, image, product, and presentation, you can excite them and lure them in. It is important to ensure your pharmacy, and primarily its storefront, is attractive.

With some novel ideas, a dull window can be transformed into a dynamic, unique, or contemporary information display. The in-pharmacy experience is very crucial to the buying decision of today’s customers who usually favour brightly lit, colourful and vibrant places which are well organised as well.

 

A transformation, to be sustained and helpful, takes more than paint. It takes understanding the pharmacy’s customers, looking at the service, and marketing models which all go into making a business profitable.

 

For more information about becoming an Alliance Pharmacy co-branded Member, contact our Sales Team on (03) 9860 3300 or email sales@pharmacyalliance.com.au.

Our News
COVID-19 Update from Simon Reynolds, Managing Director
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COVID-19 Update from Simon Reynolds, Managing Director

I would like to congratulate our members on managing and operating their pharmacies through an unprecedented global pandemic over the last few months. It is important to keep you updated you on how we will support you as we approach the new financial year.

PLANNING FOR THE NEW FINANCIAL YEAR IS CRITICAL

As we presented during our recent Members Live & Online webinar, our recommendations as we approach a new financial year and as the ease of COVID-19 restrictions evolve, is to develop your new financial year plan by:

  • Taking a deep dive into your trading patterns during the pandemic. Look at what is happening now and look out for short, medium, and long-term opportunities.

  • Learning from COVID-19 stock impacts and pre-plan events like Cough & Cold and Flu to ensure you are prepared. By participating in our Group Buys, we can help you look at your pharmacy requirements in advance to secure stock and best market price.

  • Introducing the next evolution of our Alliance Pharmacy brand with our Healthcare Heroes campaign to Alliance Pharmacies. This campaign will help you be famous for being protectors of community health and be known as local heroes in immunity, pain, diabetes as well as being known for supporting causes that are important to your local community.  If you have not yet installed Alliance Pharmacy signage, I strongly encourage you to make this part of your plan.

SUPPORTING YOU THROUGH THE NEXT PHASE OF COVID-19

The Pharmacy Alliance team is keen to help you navigate through the next phase of COVID-19 and will support you with:

  • Pharmacy Visits – Throughout COVID-19 restrictions, where possible, our Operations team visited members to help serve customers, restock shelves, and implement social distancing measures. The team will continue to support you in this way.

  • Managing Stock – We managed to source high-demand products such as hand sanitiser, masks, and thermometers and will continue to monitor market changes to manage evolving needs and trends. With Group Buy for Cough & Cold, after navigating OOS issues, we have been able to secure stock. If your pharmacy participated in this Group Buy, you should now have received all stock. Please look out for notifications on our upcoming Group Buy for Allergy. 

  • Customer Service with Social Distancing – Although restrictions are easing, social distancing is still being encouraged. As such, we have introduced some tools to help you serve customers who want to minimize contact:

InstantScripts

InstantScripts was implemented in more than 500 pharmacies since April 2020. It gives customers an alternative channel, through an app, to get prescriptions without having to physically visit a doctor. In April 2020, InstantScripts provided 3,500 scripts across participating pharmacies.

MedAdvisor

We negotiated a member rate for MedAdvisor so that we have a consistent and cost-effective platform across our group to allow customers to send prescriptions, provide click and collect, request home delivery and request bookings for professional services.

eHealth

With e-prescriptions expected to be available by the end of May, Pharmacy Alliance co-hosted a webinar with e-RX to help pharmacies prepare.

EVENTS

We can’t wait to get members together again, but we have had to put our events on hold until we have a better understanding of restrictions nationally and how venues plan to manage operations around social distancing and managing food and beverage service with large groups

PHARMACY OWNER OUTLOOK SURVEY

Finally, to better support you and your pharmacy, I would like to gain a better understanding of your outlook in managing and operating your pharmacy as we navigate through what lies ahead with COVID-19 and into the future.   

Please take some time to complete our Pharmacy Owner Outlook Survey by or before 30 June 2020.

 

I look forward to seeing you again soon at one of our future events, but in the meantime, please do not hesitate to reach out to me or the Pharmacy Alliance team for assistance.

Regards,

Simon Reynolds
Managing Director 

Our News
MedAdvisor strikes Pharmacy Alliance partnership
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MedAdvisor strikes Pharmacy Alliance partnership

Med-tech company MedAdvisor (ASX: MDR) is partnering with Pharmacy Alliance, Australia’s largest independent pharmacy group, to offer pharmacies access to their industry leading medication management mobile app, providing pharmacies a long-term solution for e-Health.

The partnership means Pharmacy Alliance will make the MedAdvisor app available to more than 750 independent pharmacies to help them accelerate digital adoption in their workflows and improve customer loyalty.

 

MedAdvisor CEO Robert Read said: “We’re delighted to welcome Pharmacy Alliance to the MedAdvisor family. As one of the largest independent pharmacy buying groups in Australia, this partnership will go a long way towards enabling technology adoption in independent pharmacies across the country – helping pharmacists work smarter by streamlining the important tasks of dispensing medications and promoting improved adherence and health outcomes for patients.”

 

Pharmacy Alliance Managing Director Simon Reynolds said: “With social distancing continuing to be in practice as a result of COVID-19, the MedAdvisor app will allow our members to help their customers manage their medication when they are not able to visit their local pharmacies.”

 

The partnership comes ahead of the launch of ePrescribing in Australia which will boost the use of digital solutions to provide customers with convenience, access and choice.

 

“MedAdvisor is a secure,  digital script wallet that connects directly with the pharmacy. It helps customers organise and manage their eScripts, plus they can be easily and securely sent right to a pharmacy’s dispensing workflow from within the app. This removes faxes, emails and other disruptive processes that pharmacists currently experience with digital image dispensing. For pharmacists, processing of tokens will be similar to paper scripts, meaning minimal change and disruption to current workflows,” Read said.

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National Hearing Care Partnership – Free Hearing Test Referral Program
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National Hearing Care Partnership – Free Hearing Test Referral Program

In Australia, approximately 1 in 6 people have hearing loss to some degree. That is as many as 64% of people over the age of 60 and for people over 70 years, this increases to 3 in 4 people. 

Hearing loss can occur at any time but becomes more prevalent with increasing age. Hearing, just like the other four senses, plays an important role in our well-being. Our hearing can change very slowly.

 

Did you know that it takes an average of seven years for someone to make the call to get their hearing treated? Seven years is a long time to ignore hearing loss. 

 

From July 2020, selected member pharmacies can refer customers for a free hearing test with National Hearing Care (NHC) and receive commission for every eligible customer tested.

 

For more details about the referrals program, or to check if your pharmacy is eligible for this referrals program, visit the Member Support Hub.